FAQS

What services do you provide for Delivery?

We want to make your experience as convenient as possible with delivery and pick-up brought to your front door. All delivery arrangements must be made 24 hours in advance in order to guarantee you receive your vehicle on-time. If you would like your car delivered to the airport you are arriving at your airline and flight number will be required to ensure you receive a timely delivery. Your car will be waiting for you as you exit the airport. Delivery fees may apply in some cases, please feel free to contact us if you have further questions.Any changes or alterations to delivery or pick-up locations/times with less than 24 hours notice may incur an additional transportation fee. We want to make your experience as convenient as possible with delivery and pick-up brought to your front door.

Can I add additional drivers if I rent the vehicle?

Yes, additional drivers over the age of 25 may be registered as authorized drivers. We allow a limit of 3 drivers per car. Each driver must have proper auto insurance coverage in order be added.

Do you require a security deposit?

Yes, a damage deposit by authorization of a credit card is preferred in order to rent a vehicle. Damage found on the vehicle when returned will be billed to the authorized credit card. Damage deposits range from $5,000 – $12,000 also depend on the vehicle being rented and the drivers insurance information. A seven day advance period is required for damage deposits paid by check or cashiers check. We also accept a cash retainer to be applied to the damage deposit that will be returned at the end of your rental cycle.

Can I cancel my rental at any time?

After a reservation has been made, we authorize your credit card for $500 or 50% of the total rental cost (whichever is greater will be applied). If you reschedule, cancel, or do not show up for your reservation less than 7 days before hand you will be charged 100% of the total rental cost as a cancellation fee. The cancellation fees may be waived (At our sole discretion) for special or unforeseen circumstances (hurricanes, tropical storms, etc.)

What payment methods do you accept?

Milani Rentals prefers VISA, Mastercard, American Express and Discover as method of payment for rental damage deposits and fees. Checks or cashier’s checks may be accepted if presented seven business days in advance. Cash is also accepted.